Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the services provided by Audio Chef (“we”, “us”, or “our”), including studio recording sessions, mixing, mastering, space hire, and any related creative services (collectively, the “Services”).

By booking a session, using our website, or entering our premises, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

2. Booking & Deposit

• All sessions must be booked in advance via our website, email, or phone.
• A non-refundable deposit of 50% of the total session fee is required to confirm your booking.
• The remaining balance is due on or before the day of the session unless otherwise agreed in writing.
• We reserve the right to cancel or reschedule bookings where payment has not been received in accordance with these Terms.

3. Cancellations, Rescheduling & No-Shows

• Cancellations made more than 7 days before the session date will receive a full refund of the deposit, minus any non-refundable transaction fees.
• Cancellations made between 3 and 7 days before the session will receive a 50% refund of the deposit.
• Cancellations made less than 48 hours before the session, or failure to attend (“no-show”), will result in forfeiture of the full deposit.
• Rescheduling requests must be made at least 48 hours in advance and are subject to availability. We reserve the right to charge an administrative fee for repeated rescheduling.

4. Session Conduct

• Clients and their guests must conduct themselves in a professional and respectful manner at all times.
• Smoking, vaping, and the use of illegal substances are strictly prohibited on the premises.
• Alcohol consumption is not permitted during sessions without prior written consent.
• Any damage caused to equipment, furniture, or the premises by a client or their guests will be the financial responsibility of the client.
• We reserve the right to terminate a session immediately and without refund if behaviour is deemed unsafe, abusive, or disruptive.

5. Intellectual Property & Ownership

• You retain full ownership of all original material, lyrics, compositions, and creative ideas you bring to the session.
• Upon full payment, all master recordings, mixes, and stems produced during your session are transferred to you.
• We retain the right to use anonymised audio snippets (no more than 15 seconds) for promotional and portfolio purposes unless you explicitly opt out in writing prior to the session.
• Any co-writing, production, or engineering contributions by Audio Chef personnel must be agreed in writing before the session begins if royalty or credit sharing is required.

6. Confidentiality

We respect your creative process. All sessions are treated as confidential. We will not disclose the existence, content, or details of your project to third parties without your prior written consent, except where required by law.

7. File Delivery & Storage

• Final files will be delivered in the format(s) agreed at the time of booking, typically via secure digital download link.
• We retain session files and project backups for a minimum of 12 months from the date of the final session.
• After 12 months, files may be archived or deleted at our discretion. It is your responsibility to download and back up all files promptly.
• We are not liable for data loss occurring after files have been delivered to you.

8. Revisions & Satisfaction

• Mixing and mastering packages include a specified number of revision rounds as detailed in your booking confirmation.
• Additional revisions beyond the included allowance will be charged at our standard hourly rate.
• We aim for complete client satisfaction; however, creative differences are not grounds for a refund once work has commenced.

9. Liability

• Our total liability to you for any loss or damage arising out of or in connection with our Services shall be limited to the total amount paid by you for the specific session or service in question.
• We are not liable for any indirect, consequential, or economic loss, including loss of profit, opportunity, or reputation.
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

10. Equipment & Facilities

• We maintain our equipment to a high standard; however, technical failures can occur. In the event of equipment malfunction, we will make reasonable efforts to reschedule or offer alternative solutions.
• No refund will be issued for time lost due to minor technical issues that do not materially affect the session outcome.
• Clients may bring their own instruments and equipment, provided they are safe, in good working order, and compatible with our setup.

11. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances, or causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government restrictions, power failures, or supplier default.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may revise these Terms from time to time. The most current version will always be posted on our website. By continuing to use our Services after changes become effective, you agree to be bound by the revised Terms.

14. Contact

For questions about these Terms, please contact us at: chef@audiochef.pro.